Tag Archives: Auto Windscreens

Auto Windscreens wins major BGL contract

Auto Windscreens has won the exclusive glass supplier contract for BGL Group, which manages some of the UK’s most prestigious motor insurance brands including Post Office, M&S, RAC, Lloyds TSB and Halifax.

BGL Group is one of the largest personal lines insurance groups in the UK, providing insurance for 2.7 million customers nationwide. It employs more than 2,400 people at its head office and contact centre in Peterborough, and at additional contact centres in Coventry and Sunderland.

Commencing 7th January 2013, Auto Windscreens will handle glass repairs and replacements for all BGL Group customers. To meet demand, it has employed another 110 staff around the country and has opened four additional fitting centres in London, Surrey and the West Midlands, taking the number to 30.

Auto Windscreens’ Managing Director, Nigel Davies, said: “Winning BGL Group’s business is a fantastic way to end what has been a phenomenal year for Auto Windscreens. It’s also a great start to 2013 and we’re looking forward to showing even more people what Total Customer Satisfaction feels like!”

Davies continued: “With the ever expanding recognition of our high quality service and competitiveness the customer base at Auto Windscreens is going from strength to strength. This reinforces our strategy to be the preferred glass supplier to the insurance and fleet sectors.”

David Downie, Group Director from BGL Group, said: “Several million people buy a motor insurance policy from the BGL Group every year, so we need to be certain that they will receive excellent service from all our partners. Auto Windscreens have demonstrated that they can meet all our requirements for a high quality windscreen repair and replacement service, and we are pleased to have them on board”

For more information about Auto Windscreens, call 0800 999 5000 or visitwww.autowindscreens.co.uk. For more information about BGL Group, visit
www.bglgroup.co.uk.

Via EPR Network
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Auto Windscreens bags Morrisons

Automotive glazing supplier Auto Windscreens has bagged its first deal in the retail sector with supermarket Morrisons.

Auto Windscreens successfully completed a three month trial for Morrisons in Kent and Glasgow, to check out processes, procedures and service at both ends of the country. It has now been named the sole glazing provider for the fleet of commercial vehicles delivering products from nine distribution centres to 480 stores around the UK. Auto Windscreens expects to undertake around 450 jobs annually on Morrisons’ vehicles, which, depending on the time of year, number between 650-750.

Auto Windscreens’ Sales Director, Joy Cooper, said: “Winning the Morrisons account is a huge coup for us. Its vehicles operate 24 hours a day, 7 days a week and work to very tight deadlines, so it requires the highest standard of service from its suppliers. We’re proud to be working with Morrisons and look forward to helping it keep its commercial vehicles on the road.”

John Ward, Head of the Vehicle Maintenance Unit at Morrisons, said: “Auto Windscreens demonstrated a commitment to deliver the right solution in terms of service delivery and price competitiveness, and we’re pleased to have them on board.”

Auto Windscreens has grown significantly in the last year, opening new fitting centres in the South East, Wales and the East Midlands, and expanding its national and regional sales teams to meet increased customer demand. For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk. For more information about Morrisons, visit www.morrisons.co.uk.

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Auto Windscreens Nets New Broker and Gains ISO

Auto Windscreens has been named the preferred glass supplier to the UK’s largest independently owned van insurance broker, Autonet Insurance and is celebrating after gaining the ISO 9001:2008 quality management systems accreditation.

Autonet Insurance compares products including public liability, car, van, truck, bike and motor trade insurance from a wide range of leading providers. Auto Windscreens will handle around 200 claims a month for the company.

Ian Donaldson, Managing Director of Autonet Insurance said: “It’s important to us to ensure our customers not only get the best deal on their insurance, but they also get exceptional service when they make a claim too. As vehicle glass claims are extremely common, we need to have a trusted and experienced supplier on board to handle them on our behalf – and we’ve got just that with Auto Windscreens.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re so pleased to have landed business from Autonet and we’re proud that it’s our service delivery that is continuing to capture the interest of the market.”

The company also recently gained the ISO 9001:2008 quality management systems accreditation from the British Standards Institution (BSI). The standard recognises companies that consistently deliver products that meet customer and regulatory requirements and which have implemented systems and procedures to continuously monitor and improve service.

All business processes in every department at Auto Windscreens were reviewed to ensure procedures complied with the Quality Management System manual. BSI conducted a three-stage audit programme at the Chesterfield Head office and in the 21 fitting centres, and it took eight months to achieve the full accreditation.

Mark Foster, Auto Windscreens Service Delivery Director, said: “There’s no doubt we’re setting the standard for exceptional customer service in the industry. Gaining this accreditation doesn’t only help us to manage our business effectively, it also shows our customers that we believe in consistently high quality products and service, and investing in effective systems and in exceptional people.”

For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk and for more information about Autonet Insurance visit www.autonetinsurance.co.uk.

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Auto Windscreens – Moving With The Times!

Auto Windscreens is driving forward its strategy to increase marketshare and expand its business. With growing technical and management teams across the UK, it’s embracing the latest technology to enhance the customer experience.

The company, which marked the first anniversary of its acquisition by Markerstudy Group on 28th February 2012, has won an enviable number of fleet and insurance contracts in the past 12 months including giants Admiral, Hastings Direct and Pendragon Contracts. It has also been an award-winning year for the business, since its call centre team was ranked second in the UK at the Top 50 Call Centres for Customer Service programme, as well as being named ‘Best Newcomer’ and ‘Best Service Provider’.

Responding to the rising demand for its services it has introduced a regional sales team to support its national force, recruited additional technicians across the country, and boosted employee numbers in the call centre at Chesterfield HQ.

Managing Director, Nigel Davies, said: “We’re operating in a competitive industry but we’ve delivered on every level. I’m extremely proud of the position we occupy in the marketplace.”

Auto Windscreens is also planning to unveil its new-look vans this spring, to feature a smart new livery and QR codes, enabling ‘scan and book’ for glass replacement or repair.

Nigel added: “We’re a forward-thinking company, from capturing essential customer feedback on every job completed, through to the development of QR codes and improvements in smart phone capabilities. We welcome technological advancements and will continue to move with the times to make life easier for our clients. Here’s to another great year for Auto Windscreens!”

The past year has also seen new fitting centres opening in the South East, the East Midlands, Bedfordshire and Wales. For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk.

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Win one of 8 driving day places at Donington Park with Auto Windscreens

Auto Windscreens has joined up with Team Aon to offer the chance to win one of 8 driving day places at Donington Park with rising British touring car star Tom Onslow-Cole.

Held on 28th March 2012, the day begins with arrival at Donington Park’s Launch Pad facility, where breakfast and refreshments throughout the day will be provided. This will be followed by health and safety advice from a senior instructor and a technical briefing with Tom Onslow-Cole.

The prize includes hot laps in a Ford Focus RS, Lamborghini Gallardo, Lotus Elise and Mini Cooper S or Fiat Abarth, as well as a gravel rally session, awards presentation and de-brief, all courtesy of Auto Windscreens.

Visitors can ‘Like’ the Auto Windscreens Facebook page –www.facebook.com/autowindscreens, and access the competition page. To enter, simply watch the linked video, filmed backstage with Team Aon at the 2011 British Touring Car Championship, and answer the question based on the film to be in with a chance of winning.

Terms and Conditions
– There are eight places to be won for the driving day on 28th March.
– Each winner must be available on this day as there will be no alternative date or venue offered.
– The day will start at 8am and will finish at 4.30pm.
– Transport to and from the venue will not be provided and no guests other than the winners will be able to attend.
– Winners must be 18 or over and hold a full driving licence and the competition is not open to employees of Auto Windscreens, Team Aon or anyone else professionally associated with it.
– Refreshments throughout the day for all winners will be provided.
– The deadline for entries is 16 February 2012 and winners will be notified by 23rd February.
– This prize is not transferable and no alternative will be offered.
– Entrants are providing information to Auto Windscreens and not to Facebook.
– The competition is in no way sponsored, endorsed or administered by, or associated with Facebook.
– Images of cars on the competition page may not be exact representations of those driven on the day but will be the same make and model as stated.

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New Contracts are Clear Reflection of Confidence in Auto Windscreens

The latest in a string of contracts won by Auto Windscreens in 2011 are from Pendragon Contracts, the contract hire division of Europe’s largest motor group Pendragon PLC, and fleet management company CBVC Vehicle Management.

Pendragon Contracts has awarded its sole glass supplier agreement to automotive windscreen chip repair and replacement specialist, Auto Windscreens. The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer-oriented approach; ensuring clients receive a rapid, local and convenient service.

The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control. John Wardle, Operations Director for Pendragon Contracts, says: “We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.”

Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for companies with between five to 1,000 cars or light commercial vans. Its services include vehicle purchase, disposal, finance and day to day administration. It manages more than 2,000 vehicles for clients in all sectors, including facilities and IT, engineering and manufacturing. Auto Windscreens will supply all glass required by the company under the year-long agreement.

Craig Watson, Head of Fleet Management at CBVC Vehicle Management, said: “Auto Windscreens is clearly different – we were very impressed by the service it delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line with our ethos here at CBVC. The customer management information reports it generates for us help ensure our clients continue to be well looked after.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re proud to be in partnership with Pendragon Contracts and CBVC Vehicle Management. The fleet management market is an important one for our business and an area in which we’ve been particularly successful this year. We’re keen on building on this in 2012 with our customer service and competitive windscreen repair cost, which, much like our glass, is both faultless and transparent!”

For information about Auto Windscreens’ offer to fleet managers, call 01246 223228 or visit www.autowindscreens.co.uk. For leasing requirements call Pendragon Contracts on 01332 267367 or visit www.pendragon-contracts.co.uk. For more about CBVC Vehicle Management, visit www.cbvc.co.uk.

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Auto Windscreens’ Latest Contract Wins

Auto Windscreens has had a particularly successful second and third quarter of the year, having won business from several insurers – the latest being Windscreen Insurance Services Limited (WISL) and Gladiator, the Admiral Group’s commercial vehicle insurance broker.

Both businesses have taken on Auto Windscreens as their preferred glazing supplier. WISL is a third party, fire and theft insurer, offering bolt-on products to brokers and is underwritten by Markerstudy Insurance Company Limited. Gladiator provides van, haulage, courier, car and public and employers liability insurance for trades people and compares more than 35 different schemes (several of which are exclusive to Gladiator) to find customers the most competitive price. Auto Windscreens will deal with claims from all third party, fire and theft customers.

Mark Stafford, Managing Director of WISL, said: “We were attracted by Auto Windscreen’s commitment to good service. The satisfaction surveys offered after each repair or replacement job gives us unrivalled levels of monitoring and helps to ensure our customers are well looked after.”

Steve Taylor at Gladiator, said: “Our customers are busy trades people and are reliant on their vehicles. If they develop an issue with their windscreen, they want it fixed as quickly and efficiently as possible to get their business back on the road. Auto Windscreens gives our customers the excellent service they expect and we enjoy a fantastic working relationship with the company.”

Managing Director of Auto Windscreens, Nigel Davies, said: “We’re very proud to have won the contract to supply WISL’s and Gladiator’s customers. The WISL contract generates around 1,500 glass claims for us each year. We’re pleased to be able to offer our 24 hour mobile call out windscreen repair and replacement service to Gladiators’ clients – many of whom work outside of normal hours. We see ourselves as an extension of both businesses – a link in the chain to provide total satisfaction.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

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Admiral Awards Contract to Auto Windscreens

After only six months under its new ownership, Auto Windscreens has been appointed by the Admiral Group as a preferred supplier of automotive glazing.

“This is a major step forward for the business,” said Managing Director Nigel Davies. “To secure such a prestigious contract has been a huge boost for Auto Windscreens”.

Auto Windscreens is a leading automotive glazing company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and windscreen replacement.

Lorna Connelly, Deputy Claims Manager for Admiral, added: “We are delighted with the appointment of Auto Windscreens, who have demonstrated a solid business platform combined with excellent service levels. I’m sure the partnership will be a success for both companies”.

Trifords Limited acquired the Auto Windscreens brand in February this year and has since transformed the company, attracting many clients with its unique service management system and focus on customer service.

“Every customer is offered a satisfaction survey at the point of sale via our handheld PDA devices, so the levels of monitoring are unrivalled,” said Davies.“This does set us apart from the rest of the industry”.

For more information about Auto Windscreens visit www.autowindscreens.com or call 0800 999 5000.

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Another first for Auto Windscreens

Auto Windscreens is the first national automotive glazing supplier to receive accreditation from SAFEcontractor, an SSIP scheme (Safe Systems in Procurement) that recognises very high standards of health and safety practise amongst UK businesses.

Under the SAFEcontractor accreditation system, Auto Windscreens went through a vetting process, which examined health and safety procedures and their track record for safe practice.

“Health and safety has always been high on the corporate agenda of Auto Windscreens, and our Management Team encourages an interest in health and safety amongst all colleagues” said Vanessa Jones, Health and Safety Manager.

“We ask our colleagues to take time to report problems with standards, work instructions, procedures or any other aspects of health and safety that they have concerns about.”

Windscreen repair and replacement involves not only heavy pieces of glass but sensitive bonding substances which need to be regulated by health and safety procedures.

“SAFEcontractor accreditation has shown that this approach pays off”.

A comprehensive schedule of companies that are accredited by the scheme, and have therefore achieved the prescribed high standards, are accessible in an online database at the website, http://www.safecontractor.com.

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Auto Windscreens Appointed Exclusive Supplier to 1st Central

It’s just three months since Auto Windscreens’ reincarnation and the buoyant supplier of automotive glass windscreen repair and windscreen replacement services is delighted to announce their appointment by First Central Insurance Management Ltd (FCIM), the UK service provider for online motor insurer, 1st Central.

Claire Burrell, Claims Director at FCIM, confirmed, “I’m delighted that 1st Central has selected Auto Windscreens as its chosen glass supplier. Enhancing customer experience is integral to our strategy and we have every confidence that Auto Windscreens are committed to deliver a service without compromise. We are looking forward to a fruitful partnership.”

Nigel Davies, Managing Director of Auto Windscreens, adds “We believe in total transparency and have proved our mettle to 1st Central. This is a great vote of confidence in the Auto Windscreens’ brand values, which are founded on Total Customer Satisfaction; coupled with Triford’s ownership that affords clear business direction. Our new strapline ‘Clearly Going Places’ is more than mere words.”

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