Tag Archives: windscreen repair

Auto Windscreens bags Morrisons

Automotive glazing supplier Auto Windscreens has bagged its first deal in the retail sector with supermarket Morrisons.

Auto Windscreens successfully completed a three month trial for Morrisons in Kent and Glasgow, to check out processes, procedures and service at both ends of the country. It has now been named the sole glazing provider for the fleet of commercial vehicles delivering products from nine distribution centres to 480 stores around the UK. Auto Windscreens expects to undertake around 450 jobs annually on Morrisons’ vehicles, which, depending on the time of year, number between 650-750.

Auto Windscreens’ Sales Director, Joy Cooper, said: “Winning the Morrisons account is a huge coup for us. Its vehicles operate 24 hours a day, 7 days a week and work to very tight deadlines, so it requires the highest standard of service from its suppliers. We’re proud to be working with Morrisons and look forward to helping it keep its commercial vehicles on the road.”

John Ward, Head of the Vehicle Maintenance Unit at Morrisons, said: “Auto Windscreens demonstrated a commitment to deliver the right solution in terms of service delivery and price competitiveness, and we’re pleased to have them on board.”

Auto Windscreens has grown significantly in the last year, opening new fitting centres in the South East, Wales and the East Midlands, and expanding its national and regional sales teams to meet increased customer demand. For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk. For more information about Morrisons, visit www.morrisons.co.uk.

Via EPR Network
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Auto Windscreens and Hastings Direct make a winning team

Auto Windscreens has emerged victorious in the battle to win a place on the supplier panel for Hastings Direct, one of the UK’s fastest growing insurance retailers.

Auto Windscreens is a leading automotive glazing and windscreen repair company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and glass replacement. Hastings Direct is a division of Hastings Insurance Services Limited, a UK company providing car, home, bike and van insurance and a wide range of additional products and services.

The two companies make a formidable team. Auto Windscreens’ call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service awards and the business is fast becoming known in the industry for its relentless focus on total customer satisfaction.

Hasting Direct grew by 30% in 2011, trebling its profits and ending the year being named Personal Lines Broker of the Year. From 1 February, Auto Windscreens will look after 50% of the glass claims received from Hastings Direct car and van policyholders.

Glyn Makin, Head of Supplier Relations, Hastings Direct, said: “In the last twelve months a customer took out a policy with Hastings every 41 seconds. With such tremendous growth, we need partners like Auto Windscreens, who are not only going to be able to support us as we rapidly expand but share our commitment to excellent customer service.”

Joy Cooper, Sales Director at Auto Windscreens, comments: “We are delighted to be joining forces with Hastings Direct, to be able to offer their customers the fast reliable service that has come to be expected of us.”

For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk and for more information about Hastings Direct visit www.hastingsdirect.com.

Via EPR Network
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New Contracts are Clear Reflection of Confidence in Auto Windscreens

The latest in a string of contracts won by Auto Windscreens in 2011 are from Pendragon Contracts, the contract hire division of Europe’s largest motor group Pendragon PLC, and fleet management company CBVC Vehicle Management.

Pendragon Contracts has awarded its sole glass supplier agreement to automotive windscreen chip repair and replacement specialist, Auto Windscreens. The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer-oriented approach; ensuring clients receive a rapid, local and convenient service.

The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control. John Wardle, Operations Director for Pendragon Contracts, says: “We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.”

Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for companies with between five to 1,000 cars or light commercial vans. Its services include vehicle purchase, disposal, finance and day to day administration. It manages more than 2,000 vehicles for clients in all sectors, including facilities and IT, engineering and manufacturing. Auto Windscreens will supply all glass required by the company under the year-long agreement.

Craig Watson, Head of Fleet Management at CBVC Vehicle Management, said: “Auto Windscreens is clearly different – we were very impressed by the service it delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line with our ethos here at CBVC. The customer management information reports it generates for us help ensure our clients continue to be well looked after.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re proud to be in partnership with Pendragon Contracts and CBVC Vehicle Management. The fleet management market is an important one for our business and an area in which we’ve been particularly successful this year. We’re keen on building on this in 2012 with our customer service and competitive windscreen repair cost, which, much like our glass, is both faultless and transparent!”

For information about Auto Windscreens’ offer to fleet managers, call 01246 223228 or visit www.autowindscreens.co.uk. For leasing requirements call Pendragon Contracts on 01332 267367 or visit www.pendragon-contracts.co.uk. For more about CBVC Vehicle Management, visit www.cbvc.co.uk.

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Auto Windscreens Advises Motorists: Prepare For The Cold Snap

With reports of a possible return of La Niña, a climate phenomenon which is linked to extreme weather events, Auto Windscreens is advising all UK motorists to prepare for an expected cold snap. According to Auto Windscreens’ Innovation and Training Manager, Chris Bonsall, following simple advice through the winter months could save money and avoid costly repairs. Chris has worked in the industry for nearly 40 years and advises where drivers park their cars can have a bearing on whether they are affected by ice and snow.

Chris advises: “Whenever possible, always park your vehicle in a garage overnight, next to a building or even between other cars to give it some protection from the elements. If your vehicle is covered in snow, remove it all, not just from your windscreen, as built-up snow on roofs and bonnets can slide off and obstruct your view.”

The correct care of glass in vehicles can save time in the longer term and prevent damage. Chris adds: “Clean glass, lights and mirrors regularly as grit and salt can make them dirty very quickly. Ideally, when leaving your car, protect glass with a special removable cover, but if you do need to remove ice, never pour boiling water on it, which could cause it to crack or explode.”

Chris’ list of winter ‘must-have’ equipment is simple and inexpensive – de-icer and an ice scraper: “Use a good quality de-icer – have two cans handy in case you run out – and a proper ice-scraper – as CD cases and other makeshift scrapers can scratch. Clear all glass and mirrors of frost and snow – never make ‘portholes’. Ensure side windows are free of frost at the edges of the felt or rubber runners to prevent damage to the opening mechanism.”

Chris believes all motorists should give their vehicles regular winter ‘health checks’ in cold weather: “Check your wiper blades for wear and don’t pull them off an icy windscreen, as the rubber on the blade will tear. Ensure you top up with anti-freeze screen wash daily and don’t be tempted to use washing-up liquid in place of anti-freeze, particularly in cold weather. And finally – check your windscreen for damage – if you see any chips or cracks get specialist advice on windscreen chip repair as soon as possible from Auto Windscreens.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

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Admiral Awards Contract to Auto Windscreens

After only six months under its new ownership, Auto Windscreens has been appointed by the Admiral Group as a preferred supplier of automotive glazing.

“This is a major step forward for the business,” said Managing Director Nigel Davies. “To secure such a prestigious contract has been a huge boost for Auto Windscreens”.

Auto Windscreens is a leading automotive glazing company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and windscreen replacement.

Lorna Connelly, Deputy Claims Manager for Admiral, added: “We are delighted with the appointment of Auto Windscreens, who have demonstrated a solid business platform combined with excellent service levels. I’m sure the partnership will be a success for both companies”.

Trifords Limited acquired the Auto Windscreens brand in February this year and has since transformed the company, attracting many clients with its unique service management system and focus on customer service.

“Every customer is offered a satisfaction survey at the point of sale via our handheld PDA devices, so the levels of monitoring are unrivalled,” said Davies.“This does set us apart from the rest of the industry”.

For more information about Auto Windscreens visit www.autowindscreens.com or call 0800 999 5000.

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Another first for Auto Windscreens

Auto Windscreens is the first national automotive glazing supplier to receive accreditation from SAFEcontractor, an SSIP scheme (Safe Systems in Procurement) that recognises very high standards of health and safety practise amongst UK businesses.

Under the SAFEcontractor accreditation system, Auto Windscreens went through a vetting process, which examined health and safety procedures and their track record for safe practice.

“Health and safety has always been high on the corporate agenda of Auto Windscreens, and our Management Team encourages an interest in health and safety amongst all colleagues” said Vanessa Jones, Health and Safety Manager.

“We ask our colleagues to take time to report problems with standards, work instructions, procedures or any other aspects of health and safety that they have concerns about.”

Windscreen repair and replacement involves not only heavy pieces of glass but sensitive bonding substances which need to be regulated by health and safety procedures.

“SAFEcontractor accreditation has shown that this approach pays off”.

A comprehensive schedule of companies that are accredited by the scheme, and have therefore achieved the prescribed high standards, are accessible in an online database at the website, http://www.safecontractor.com.

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