Europcar, the European leader in car hire, continues to show the way in customer experience by adding to its series of innovative products, such as weDeliver and its recently released iPhone App, with the introduction of state-of-the-art touch-screen technology at its Heathrow Terminal 5 station. The touch-screen, which allows customers to plan their trip, is the first of its kind for any car hire company in Europe or the world.
From August, travellers arriving at Heathrow T5 will hit the ground running thanks to the Microsoft Surface – a 30-inch touch-screen inbuilt to an interactive table and unique software designed especially by Europcar to give customers a virtual guide to their location, allowing users to draw routes – whether around a small town or across continents, using highly detailed maps provided by search engine, Bing.
Europcar customers will be able to zoom in on locations, flip between screens and mark out a variety of points of interest, including hotels and museums, festivals, music venues and theme parks, all of which can be added to their itinerary.
For customers looking for particular attractions, the touch-screen also enables users to map out themed routes, whether that be wine buffs planning a tour of vineyards, or history lovers developing a route through castles, museums and other historical places. They can then print their itinerary, or send it direct to their smart phones or PDA using Bluetooth or wireless.
Danny Higgins, Head of eCommerce at Europcar, commented: “We are constantly looking for ways of putting ourselves at the vanguard of the ultimate customer experience and this is just the start for Europcar embracing this exciting new technology. We pride ourselves on innovation and look forward to adding the Surface to our range of cutting edge products and services that all go toward helping make the customer’s journey as enjoyable as possible.”