Category Archives: Certified Technicians

Auto Windscreens Nets New Broker and Gains ISO

Auto Windscreens has been named the preferred glass supplier to the UK’s largest independently owned van insurance broker, Autonet Insurance and is celebrating after gaining the ISO 9001:2008 quality management systems accreditation.

Autonet Insurance compares products including public liability, car, van, truck, bike and motor trade insurance from a wide range of leading providers. Auto Windscreens will handle around 200 claims a month for the company.

Ian Donaldson, Managing Director of Autonet Insurance said: “It’s important to us to ensure our customers not only get the best deal on their insurance, but they also get exceptional service when they make a claim too. As vehicle glass claims are extremely common, we need to have a trusted and experienced supplier on board to handle them on our behalf – and we’ve got just that with Auto Windscreens.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re so pleased to have landed business from Autonet and we’re proud that it’s our service delivery that is continuing to capture the interest of the market.”

The company also recently gained the ISO 9001:2008 quality management systems accreditation from the British Standards Institution (BSI). The standard recognises companies that consistently deliver products that meet customer and regulatory requirements and which have implemented systems and procedures to continuously monitor and improve service.

All business processes in every department at Auto Windscreens were reviewed to ensure procedures complied with the Quality Management System manual. BSI conducted a three-stage audit programme at the Chesterfield Head office and in the 21 fitting centres, and it took eight months to achieve the full accreditation.

Mark Foster, Auto Windscreens Service Delivery Director, said: “There’s no doubt we’re setting the standard for exceptional customer service in the industry. Gaining this accreditation doesn’t only help us to manage our business effectively, it also shows our customers that we believe in consistently high quality products and service, and investing in effective systems and in exceptional people.”

For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk and for more information about Autonet Insurance visit www.autonetinsurance.co.uk.

Via EPR Network
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Auto Windscreens – Moving With The Times!

Auto Windscreens is driving forward its strategy to increase marketshare and expand its business. With growing technical and management teams across the UK, it’s embracing the latest technology to enhance the customer experience.

The company, which marked the first anniversary of its acquisition by Markerstudy Group on 28th February 2012, has won an enviable number of fleet and insurance contracts in the past 12 months including giants Admiral, Hastings Direct and Pendragon Contracts. It has also been an award-winning year for the business, since its call centre team was ranked second in the UK at the Top 50 Call Centres for Customer Service programme, as well as being named ‘Best Newcomer’ and ‘Best Service Provider’.

Responding to the rising demand for its services it has introduced a regional sales team to support its national force, recruited additional technicians across the country, and boosted employee numbers in the call centre at Chesterfield HQ.

Managing Director, Nigel Davies, said: “We’re operating in a competitive industry but we’ve delivered on every level. I’m extremely proud of the position we occupy in the marketplace.”

Auto Windscreens is also planning to unveil its new-look vans this spring, to feature a smart new livery and QR codes, enabling ‘scan and book’ for glass replacement or repair.

Nigel added: “We’re a forward-thinking company, from capturing essential customer feedback on every job completed, through to the development of QR codes and improvements in smart phone capabilities. We welcome technological advancements and will continue to move with the times to make life easier for our clients. Here’s to another great year for Auto Windscreens!”

The past year has also seen new fitting centres opening in the South East, the East Midlands, Bedfordshire and Wales. For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk.

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Auto Windscreens and Hastings Direct make a winning team

Auto Windscreens has emerged victorious in the battle to win a place on the supplier panel for Hastings Direct, one of the UK’s fastest growing insurance retailers.

Auto Windscreens is a leading automotive glazing and windscreen repair company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and glass replacement. Hastings Direct is a division of Hastings Insurance Services Limited, a UK company providing car, home, bike and van insurance and a wide range of additional products and services.

The two companies make a formidable team. Auto Windscreens’ call centre was ranked second in the UK at the Top 50 Call Centres for Customer Service awards and the business is fast becoming known in the industry for its relentless focus on total customer satisfaction.

Hasting Direct grew by 30% in 2011, trebling its profits and ending the year being named Personal Lines Broker of the Year. From 1 February, Auto Windscreens will look after 50% of the glass claims received from Hastings Direct car and van policyholders.

Glyn Makin, Head of Supplier Relations, Hastings Direct, said: “In the last twelve months a customer took out a policy with Hastings every 41 seconds. With such tremendous growth, we need partners like Auto Windscreens, who are not only going to be able to support us as we rapidly expand but share our commitment to excellent customer service.”

Joy Cooper, Sales Director at Auto Windscreens, comments: “We are delighted to be joining forces with Hastings Direct, to be able to offer their customers the fast reliable service that has come to be expected of us.”

For more information about Auto Windscreens, call 0800 999 5000 or visit www.autowindscreens.co.uk and for more information about Hastings Direct visit www.hastingsdirect.com.

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Win one of 8 driving day places at Donington Park with Auto Windscreens

Auto Windscreens has joined up with Team Aon to offer the chance to win one of 8 driving day places at Donington Park with rising British touring car star Tom Onslow-Cole.

Held on 28th March 2012, the day begins with arrival at Donington Park’s Launch Pad facility, where breakfast and refreshments throughout the day will be provided. This will be followed by health and safety advice from a senior instructor and a technical briefing with Tom Onslow-Cole.

The prize includes hot laps in a Ford Focus RS, Lamborghini Gallardo, Lotus Elise and Mini Cooper S or Fiat Abarth, as well as a gravel rally session, awards presentation and de-brief, all courtesy of Auto Windscreens.

Visitors can ‘Like’ the Auto Windscreens Facebook page –www.facebook.com/autowindscreens, and access the competition page. To enter, simply watch the linked video, filmed backstage with Team Aon at the 2011 British Touring Car Championship, and answer the question based on the film to be in with a chance of winning.

Terms and Conditions
– There are eight places to be won for the driving day on 28th March.
– Each winner must be available on this day as there will be no alternative date or venue offered.
– The day will start at 8am and will finish at 4.30pm.
– Transport to and from the venue will not be provided and no guests other than the winners will be able to attend.
– Winners must be 18 or over and hold a full driving licence and the competition is not open to employees of Auto Windscreens, Team Aon or anyone else professionally associated with it.
– Refreshments throughout the day for all winners will be provided.
– The deadline for entries is 16 February 2012 and winners will be notified by 23rd February.
– This prize is not transferable and no alternative will be offered.
– Entrants are providing information to Auto Windscreens and not to Facebook.
– The competition is in no way sponsored, endorsed or administered by, or associated with Facebook.
– Images of cars on the competition page may not be exact representations of those driven on the day but will be the same make and model as stated.

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New Contracts are Clear Reflection of Confidence in Auto Windscreens

The latest in a string of contracts won by Auto Windscreens in 2011 are from Pendragon Contracts, the contract hire division of Europe’s largest motor group Pendragon PLC, and fleet management company CBVC Vehicle Management.

Pendragon Contracts has awarded its sole glass supplier agreement to automotive windscreen chip repair and replacement specialist, Auto Windscreens. The contract aligns the strong customer service ethos of Auto Windscreens with the leasing company’s own flexible, tailored, customer-oriented approach; ensuring clients receive a rapid, local and convenient service.

The agreement is also supported by Auto Windscreens’ bespoke management information system, which is based on obtaining continuous customer feedback, providing a high level of quality control. John Wardle, Operations Director for Pendragon Contracts, says: “We were impressed by Auto Windscreens’ approach to service delivery. The company demonstrated the highest levels of customer care, which was effectively monitored through its CSI programme.”

Based in Burton-on-Trent, CBVC Vehicle Management is a complete fleet partner for companies with between five to 1,000 cars or light commercial vans. Its services include vehicle purchase, disposal, finance and day to day administration. It manages more than 2,000 vehicles for clients in all sectors, including facilities and IT, engineering and manufacturing. Auto Windscreens will supply all glass required by the company under the year-long agreement.

Craig Watson, Head of Fleet Management at CBVC Vehicle Management, said: “Auto Windscreens is clearly different – we were very impressed by the service it delivers. Auto Windscreens’ commitment to customer satisfaction is very much in line with our ethos here at CBVC. The customer management information reports it generates for us help ensure our clients continue to be well looked after.”

Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re proud to be in partnership with Pendragon Contracts and CBVC Vehicle Management. The fleet management market is an important one for our business and an area in which we’ve been particularly successful this year. We’re keen on building on this in 2012 with our customer service and competitive windscreen repair cost, which, much like our glass, is both faultless and transparent!”

For information about Auto Windscreens’ offer to fleet managers, call 01246 223228 or visit www.autowindscreens.co.uk. For leasing requirements call Pendragon Contracts on 01332 267367 or visit www.pendragon-contracts.co.uk. For more about CBVC Vehicle Management, visit www.cbvc.co.uk.

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Admiral Issues Winter Warning For Pedestrians

Admiral has revealed more pedestrians are killed or injured in November than any other month*, but worryingly, children in particular aren’t doing enough to make themselves safer and more visible on the roads.

The poll of 1,000 children by the car insurance specialist asked them about their road safety habits and found that less than half (48%) cross the road in well-lit places when it’s dark, just a third (33%) wear reflective clothing and only a quarter (25%) wear anything brightly coloured. Even more worryingly, one in ten (10%) say they do not do anything differently when it’s dark to make themselves more noticeable when it comes to road safety and awareness.

And to potentially put themselves at even more risk, nearly one in ten children (8%) admit to crossing the road while talking on their phones, texting or listening to an iPod/MP3 player and almost a fifth (18%) never follow the Green Cross Code when crossing the road.

Admiral Managing Director, Sue Longthorn, said: “As we move into the winter months it’s paramount to be more aware on the roads as a pedestrian. With fewer hours of daylight, it’s harder for motorists to see pedestrians as it is, but even more so if the pedestrians don’t take precautions to make themselves more visible.

“Children need to switch off their electronic devices, follow the Green Cross Code and make sure that motorists can easily see them when they are crossing the road.”

So, to highlight the importance of the Green Cross Code for the 21st Century, Admiral has put together a video with presenter Angellica Bell, highlighting what dangers exist for children on the roads and how to avert them. It also features Kevin Clinton from the Royal Society for the Prevention of Accidents. The video can be viewed at www.admiral.com/GreenCrossCode.

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Auto Windscreens’ Latest Contract Wins

Auto Windscreens has had a particularly successful second and third quarter of the year, having won business from several insurers – the latest being Windscreen Insurance Services Limited (WISL) and Gladiator, the Admiral Group’s commercial vehicle insurance broker.

Both businesses have taken on Auto Windscreens as their preferred glazing supplier. WISL is a third party, fire and theft insurer, offering bolt-on products to brokers and is underwritten by Markerstudy Insurance Company Limited. Gladiator provides van, haulage, courier, car and public and employers liability insurance for trades people and compares more than 35 different schemes (several of which are exclusive to Gladiator) to find customers the most competitive price. Auto Windscreens will deal with claims from all third party, fire and theft customers.

Mark Stafford, Managing Director of WISL, said: “We were attracted by Auto Windscreen’s commitment to good service. The satisfaction surveys offered after each repair or replacement job gives us unrivalled levels of monitoring and helps to ensure our customers are well looked after.”

Steve Taylor at Gladiator, said: “Our customers are busy trades people and are reliant on their vehicles. If they develop an issue with their windscreen, they want it fixed as quickly and efficiently as possible to get their business back on the road. Auto Windscreens gives our customers the excellent service they expect and we enjoy a fantastic working relationship with the company.”

Managing Director of Auto Windscreens, Nigel Davies, said: “We’re very proud to have won the contract to supply WISL’s and Gladiator’s customers. The WISL contract generates around 1,500 glass claims for us each year. We’re pleased to be able to offer our 24 hour mobile call out windscreen repair and replacement service to Gladiators’ clients – many of whom work outside of normal hours. We see ourselves as an extension of both businesses – a link in the chain to provide total satisfaction.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

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Auto Windscreens Advises Motorists: Prepare For The Cold Snap

With reports of a possible return of La Niña, a climate phenomenon which is linked to extreme weather events, Auto Windscreens is advising all UK motorists to prepare for an expected cold snap. According to Auto Windscreens’ Innovation and Training Manager, Chris Bonsall, following simple advice through the winter months could save money and avoid costly repairs. Chris has worked in the industry for nearly 40 years and advises where drivers park their cars can have a bearing on whether they are affected by ice and snow.

Chris advises: “Whenever possible, always park your vehicle in a garage overnight, next to a building or even between other cars to give it some protection from the elements. If your vehicle is covered in snow, remove it all, not just from your windscreen, as built-up snow on roofs and bonnets can slide off and obstruct your view.”

The correct care of glass in vehicles can save time in the longer term and prevent damage. Chris adds: “Clean glass, lights and mirrors regularly as grit and salt can make them dirty very quickly. Ideally, when leaving your car, protect glass with a special removable cover, but if you do need to remove ice, never pour boiling water on it, which could cause it to crack or explode.”

Chris’ list of winter ‘must-have’ equipment is simple and inexpensive – de-icer and an ice scraper: “Use a good quality de-icer – have two cans handy in case you run out – and a proper ice-scraper – as CD cases and other makeshift scrapers can scratch. Clear all glass and mirrors of frost and snow – never make ‘portholes’. Ensure side windows are free of frost at the edges of the felt or rubber runners to prevent damage to the opening mechanism.”

Chris believes all motorists should give their vehicles regular winter ‘health checks’ in cold weather: “Check your wiper blades for wear and don’t pull them off an icy windscreen, as the rubber on the blade will tear. Ensure you top up with anti-freeze screen wash daily and don’t be tempted to use washing-up liquid in place of anti-freeze, particularly in cold weather. And finally – check your windscreen for damage – if you see any chips or cracks get specialist advice on windscreen chip repair as soon as possible from Auto Windscreens.”

For more information about Auto Windscreens, visit www.autowindscreens.co.uk or call 0800 999 5000.

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Admiral Reveals Tailgating Tops List For Driving Bad Behaviour

Britain’s most annoying driving behaviours have been revealed in a new poll, and it’s the dangerous practice of tailgating that gets British drivers most hot under the collar.

Car insurance specialist Admiral commissioned YouGov to survey 2,500 drivers as part of the annual Admiral Survey of Motorists, and found the aggressive act of tailgating was top of the list, with over three quarters (79%) of motorists saying it infuriates them. Next was not indicating (70%) followed by cutting up (64%) and not paying attention (64%).*

Hogging the middle lane was also irritating (55%), as was driving too slowly (52%), drivers not saying thank you when you give way (44%), speeding (30%), and racing at traffic lights and junctions (22%).

Admiral managing director Sue Longthorn said: “Tailgating is incredibly dangerous, so it’s not a surprise to see how much it annoys motorists. Not leaving enough room should the car in front need to brake can lead to accidents as you need time to react. Some motorists even think it’s acceptable to intimidate the driver in front by driving very close to them, which is totally unacceptable.

“Not indicating and cutting up can also prove dangerous for yourself and other drivers. And there could be other consequences, as if the police catch you, convictions for dangerous or careless driving can range from 3 penalty points on your licence to two years in jail.”

Alongside these annoying driving behaviours, it appears the nation’s roads have become a less pleasant place to be over the years. In fact, 62% of the motorists Admiral surveyed agreed that road users are less courteous than they were five years ago and 69% agree that they get irritated by the lack of courtesy from other road users.

More information on this and the rest of Admiral’s Annual Survey of British Motorists can be found at www.admiral.com/surveyofmotorists.

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Admiral Awards Contract to Auto Windscreens

After only six months under its new ownership, Auto Windscreens has been appointed by the Admiral Group as a preferred supplier of automotive glazing.

“This is a major step forward for the business,” said Managing Director Nigel Davies. “To secure such a prestigious contract has been a huge boost for Auto Windscreens”.

Auto Windscreens is a leading automotive glazing company, serving customers throughout the UK. It has a nationwide network of fitting centres, provides a 24 hour call out service through its mobile units, and is an expert in windscreen repair and windscreen replacement.

Lorna Connelly, Deputy Claims Manager for Admiral, added: “We are delighted with the appointment of Auto Windscreens, who have demonstrated a solid business platform combined with excellent service levels. I’m sure the partnership will be a success for both companies”.

Trifords Limited acquired the Auto Windscreens brand in February this year and has since transformed the company, attracting many clients with its unique service management system and focus on customer service.

“Every customer is offered a satisfaction survey at the point of sale via our handheld PDA devices, so the levels of monitoring are unrivalled,” said Davies.“This does set us apart from the rest of the industry”.

For more information about Auto Windscreens visit www.autowindscreens.com or call 0800 999 5000.

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Another first for Auto Windscreens

Auto Windscreens is the first national automotive glazing supplier to receive accreditation from SAFEcontractor, an SSIP scheme (Safe Systems in Procurement) that recognises very high standards of health and safety practise amongst UK businesses.

Under the SAFEcontractor accreditation system, Auto Windscreens went through a vetting process, which examined health and safety procedures and their track record for safe practice.

“Health and safety has always been high on the corporate agenda of Auto Windscreens, and our Management Team encourages an interest in health and safety amongst all colleagues” said Vanessa Jones, Health and Safety Manager.

“We ask our colleagues to take time to report problems with standards, work instructions, procedures or any other aspects of health and safety that they have concerns about.”

Windscreen repair and replacement involves not only heavy pieces of glass but sensitive bonding substances which need to be regulated by health and safety procedures.

“SAFEcontractor accreditation has shown that this approach pays off”.

A comprehensive schedule of companies that are accredited by the scheme, and have therefore achieved the prescribed high standards, are accessible in an online database at the website, http://www.safecontractor.com.

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Auto Windscreens Appointed Exclusive Supplier to 1st Central

It’s just three months since Auto Windscreens’ reincarnation and the buoyant supplier of automotive glass windscreen repair and windscreen replacement services is delighted to announce their appointment by First Central Insurance Management Ltd (FCIM), the UK service provider for online motor insurer, 1st Central.

Claire Burrell, Claims Director at FCIM, confirmed, “I’m delighted that 1st Central has selected Auto Windscreens as its chosen glass supplier. Enhancing customer experience is integral to our strategy and we have every confidence that Auto Windscreens are committed to deliver a service without compromise. We are looking forward to a fruitful partnership.”

Nigel Davies, Managing Director of Auto Windscreens, adds “We believe in total transparency and have proved our mettle to 1st Central. This is a great vote of confidence in the Auto Windscreens’ brand values, which are founded on Total Customer Satisfaction; coupled with Triford’s ownership that affords clear business direction. Our new strapline ‘Clearly Going Places’ is more than mere words.”

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APCO Easycare Celebrates 25 years!

Florida Inspection Associates wishes to congratulate partner EasyCare in reaching a significant milestone: 25 years of success. “We applaud the entire EasyCare team on this milestone. EasyCare shares our dedication to customer service. This passion along with their innovative repair coverage and other benefit programs, has helped dealers and consumers alike enhance the car purchasing process for 25 years. We are proud of all they have done for our industry,” offers Bill Schultz Sr Owner and CEO Industry leader EasyCare provides vehicle service contracts (frequently referred to as “extended warranties”) and value-added programs such as key replacement coverage and dent coverage to consumers through over 2000 dealers nationwide.

“EasyCare’s commitment to providing programs that build long-term customer loyalty makes them a tremendous asset as a partner. We look forward to partnering with them for another 25 years,” shares Bill Schultz.

Florida Inspection Associates has been providing Mechanical Inspections and Appraisals since 1987 to extended Warranty and Insurance Companies nationwide.

About EASYCARE®, an Automobile Protection Corporation brand
Founded in 1984, Automobile Protection Corporation-APCO is the leading independent provider of automotive benefits specifically created to enhance a consumer’s vehicle buying and ownership experience in ways that create long-term bonds between the consumer and their dealership.

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John Bleakley Motor Homes has been recognized as a 2007 Circle of Excellence winner by Winnebago Industries

John Bleakley Motor Homes, Douglasville and Unadilla, GA has been recognized as a 2007 Circle of Excellence winner by Winnebago Industries, Inc. To be honored as a Circle of Excellence dealer, John Bleakley Motor Homes excelled in customer satisfaction.

Winnebago Industries established the industry’s first dealer excellence program in 1986 in order to recognize select dealers for excellence in customer satisfaction. At Winnebago Industries’ annual Dealer Days event in Las Vegas, Nevada, 162 dealers were honored with the Circle of Excellence award in recognition of their excellence in customer satisfaction as it relates to the customers’ sales and service experience with the dealer.

“Winnebago Industries and its dealers will always place emphasis on product quality and customer satisfaction,” said Winnebago Industries’ Vice President of Sales and Marketing Roger Martin. “We are exceptionally proud of John Bleakley Motor Homes who has demonstrated excellence in achieving satisfaction with their customers.”

Circle of Excellence scoring is determined by rating dealers in four categories: the Purchase and Delivery Satisfaction study, which is direct customer feedback after the purchase of a motor home; the Customer Satisfaction Study, a survey sent to customers six months after their purchase; a Sales and Marketing Assessment that looks at a dealership’s sales, market share, stocking levels and participation in product training, Dealer Days and the Winnebago Itasca Travelers Club (WIT); and a Service Parts Assessment that evaluates a dealership’s warranty, service training and certified technicians, and traveling customer care.

“For the second year, Winnebago Industries has raised the standard for achieving Circle of Excellence status by increasing the minimum score required on customer satisfaction surveys,” said Martin. “We’re proud to recognize John Bleakley Motor Homes has risen to this challenge again in 2007.”

John Bleakley Motor Homes carries the Winnebago® and Itasca® lines of motor homes from Winnebago Industries.

Winnebago Industries, Inc. is the leading U.S. manufacturer of motor homes, self contained recreation vehicles used primarily in leisure travel and outdoor recreation activities. The Company builds quality motor homes under the Winnebago and Itasca brand names with state-of-the-art computer-aided design and manufacturing systems on automotive-styled assembly lines. John Bleakley, serving Georgia and the Nation for over 39 years, has 3 locations in Georgia:

1) 6200 Fairburn Road, Douglasville, GA 30134, (888) 527-8287
2) 4411 Bankhead Hwy., Douglasville, GA 30134, (877) 247-3594
3) 445 Bleakley Blvd., Unadilla, GA 31091, (877) 456-3700

John Bleakley RV is open 7 days a week and is a full-service dealer with over 60 service bays, fully-stocked parts departments at all three locations in addition to having one of the most knowledgeable and friendly sales staff in the industry. Recently named the #1 Motorhome Dealer for all of Georgia in class A motorhome sales, class C motorhome sales and total motorhome sales, John Bleakley Motor Homes is the premiere RV Dealer in Georgia, the Southeast and the Country. Contact information, industry links and real-time inventory can always be viewed online at www.bleakleyrv.com.

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