Auto Windscreens has been named the preferred glass supplier to the UK’s largest independently owned van insurance broker, Autonet Insurance and is celebrating after gaining the ISO 9001:2008 quality management systems accreditation.
Autonet Insurance compares products including public liability, car, van, truck, bike and motor trade insurance from a wide range of leading providers. Auto Windscreens will handle around 200 claims a month for the company.
Ian Donaldson, Managing Director of Autonet Insurance said: “It’s important to us to ensure our customers not only get the best deal on their insurance, but they also get exceptional service when they make a claim too. As vehicle glass claims are extremely common, we need to have a trusted and experienced supplier on board to handle them on our behalf – and we’ve got just that with Auto Windscreens.”
Joy Cooper, Sales Director at Auto Windscreens, commented: “We’re so pleased to have landed business from Autonet and we’re proud that it’s our service delivery that is continuing to capture the interest of the market.”
The company also recently gained the ISO 9001:2008 quality management systems accreditation from the British Standards Institution (BSI). The standard recognises companies that consistently deliver products that meet customer and regulatory requirements and which have implemented systems and procedures to continuously monitor and improve service.
All business processes in every department at Auto Windscreens were reviewed to ensure procedures complied with the Quality Management System manual. BSI conducted a three-stage audit programme at the Chesterfield Head office and in the 21 fitting centres, and it took eight months to achieve the full accreditation.
Mark Foster, Auto Windscreens Service Delivery Director, said: “There’s no doubt we’re setting the standard for exceptional customer service in the industry. Gaining this accreditation doesn’t only help us to manage our business effectively, it also shows our customers that we believe in consistently high quality products and service, and investing in effective systems and in exceptional people.”