Tag Archives: Automotive Solutions

Continued Success For ACF Car Finance

The UK’s leading specialist sub-prime car dealer, ACF Car Finance Limited, has reported an increase in demand for its services with the business demonstrating continued success during a difficult period.

ACF Car Finance specialises in helping customers to find the car they’re looking for and in helping to arrange finance at a monthly repayment to suit their budget and circumstances. The market leading company recently reported its highest monthly volume of customer applications, in the last 18 months of trading.

This continues from the success announced earlier this year in January where ACF Car Finance reported the highest number of customer applications ever processed in a single day, demonstrating its healthy trading position and emphasising its market leader status even further.

Norman Beaumont, Sales and Marketing Director for ACF Car Finance, commented: “No company has remained unscathed throughout 2009 as the market has been so unsettled, but there are encouraging signs which improve the outlook for 2010.“We believe that our success is due to a mixture of elements. Firstly the trading environment has changed and competition within the market has decreased, and there is a definite increase in the numbers of customers in the sub-prime and near-prime marketplace. This increase however also means that our customers are now more discerning than ever before and we have had to react to that changing customer profile. By using new channels to acquire vehicles we have been able to meet the new demands, giving customers exactly what they want, by stocking our branches with a wider choice of cars across all price ranges.

“Secondly, we have made a number of strategic business decisions in order to make the company more sustainable. By undergoing certain cost saving initiatives and streamlining the business, the company is leaner than it has ever been before, putting us in a much stronger position within the market.

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Chester Firm In Driving Seat For Children In Need

ACF Car Finance Limited, based in Chester, has shown its support for national charity Children in Need after donating a car to raise funds for the renowned BBC appeal.

ACF Car Finance, which specialises in providing quality used cars and helping to arrange tailored car finance to meet each customers’ individual needs, donated a part-exchanged Vauxhall Vectra for the auction held on the 19th November. The auction was organised by British Car Auctions (BCA) in Walsall as part of the national fundraising campaign taking place across the UK for Children in Need.

The car achieved a fantastic £170 sale price and, as the auction house did not take any fees from the sale, all proceeds will now go directly to the charity.

Leyton Cooper, Group Buying Manager of ACF Car Finance, commented: “We are delighted to show our support for this worthy cause. There was a good auction performance on the night and the car achieved over 140% of CAP average, so we’re pleased that despite the financial climate people are digging deep to give as much as possible to Children in Need.”

This donation is the latest event in the firm’s long line of charitable activities throughout 2009, for a variety of worthy causes including the automotive and partner industry’s own charity BEN.

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EuropcarClub Launches in the UK

Europcar, the UK’s leading vehicle hire company, has launched EuropcarClub to offer the membership benefits of a car club with the flexibility of daily hire. The UK launch follows a successful roll out in France in 2008.

Bringing a fresh approach to car clubs, EuropcarClub is a subscription based service with two tiers – Easy and Premium. The new service is ideal for those who have decided to opt out of second car ownership but still want the flexibility of different cars to suit different demands or for those who just want to find ways to drive greener. EuropcarClub also offers a solution to businesses who don’t want the financial commitment of leasing or buying company cars.

The launch comes off the back of recent research conducted by Europcar* which found that across Europe, Britons are the most open to the idea of car sharing (34% vs. 28% for the rest of Europe), with the age group most open to giving up car ownership being 18 to 34 year olds.

The Europcar Club ‘Easy’ subscription promises members low rates on daily hire of any vehicle size or type – f r o m compacts to MPVs and vans – with no additional charges for excess cover, one way hires or additional drivers who are also members. Those who subscribe to EuropcarClub’s ‘Premium’ service will get discounted rates on all vehicles on Europcar’s fleet including Prestige f r o m Europcar which offers some of the most coveted vehicles on the road today.

All customers are guaranteed vehicles that are, on average, just 6 months old and can select a car group by its average CO2 emissions. In fact Europcar’s fuel-efficient and low emissions cars use 33% less petrol than the average car on the road.

Catriona Lougher, Marketing Director for Europcar said: “EuropcarClub is all about flexibility and cost-savings. Members can change cars on demand, leave a vehicle at any Europcar location and benefit f  r o m fantastic rates all year long. With no worries over depreciation, tax, maintenance and roadside assistance, they can enjoy access to vehicles suited for the job, the occasion or their mood. We believe EuropcarClub takes the car club concept to the next level and we are committed to be at the forefront of delivering transport solutions to meet the needs of today’s cost conscious and environmentally focused travellers.”

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Europcar Has Been Named The World’s Leading Car Rental Company At The 2008 World Travel Awards

Europcar has been named the World’s Leading Car Rental Company, at the 2008 World Travel Awards ceremony in London, following its title of Europe’s Leading Car Rental Company in Portugal on October 17.

The World Travel Awards are the ‘Oscars’ of the travel industry, with 187,000 industry professionals voting for the best company in each category across seven regions of the world.

These two global awards not only reflect Europcar’s professionalism but also its commitment to customer satisfaction: a double victory for the group, which further strengthens its position as Europe’s number one car rental company.

As the European Leader in short-term light- and utility vehicle rental, Europcar is strongly customer-orientated and strives to listen carefully to its customers’ demands. For the last two years the company has taken a global look at its customers’ mobility habits with a pan-European survey: the Europcar Mobility Observatory. This has enabled Europcar to better understand and predict drivers’ habits across Europe, in order to deploy car rental deals and offers which meet customers’ needs.

Europcar has also worked to make progress in innovation and formed partnerships with other leading travel industry players, to offer customers an ever wider and more accessible range of services, as well as renewing agreements with some of the leading names in the European tourism industry. These agreements include easyJet and Swiss, and the launch of a new service of reservations tailored to the customer’s needs with ACCOR.

Additional developments include the development of a new B2B website ‘click4wheels’, known in France as ‘Click@ndDrive’, which facilitates vehicle reservations through the websites of Europcar’s travel agency and tour operator partners. The car rental company has also recently launched a new mobile phone service, which allows users to make or change a reservation, and find the nearest car rental location from compatible mobile phones.

Jehan de Thé, Global Marketing Director of Europcar International, who accepted the trophy in London, commented: “We are truly proud to have won these two awards. They represent our commitment to providing the highest quality of service – a value shared by our entire network, as demonstrated by the awards won by Europcar in Europe, Africa, the Middle East and Central America.”

About Europcar:
Europcar is the European leader in passenger car and light utility vehicle rentals. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and Asia-Pacific. Excluding franchise operations, in 2008 Europcar signed more than 10 million rental contracts, with 8,000 employees and a fleet exceeding 225,000 vehicles. In September 2008, Europcar and U.S. market leader Enterprise Rent-A-Car joined forces in a strategic commercial alliance to form the world’s largest car rental network, with more than 1.2 million vehicles and 13,000 locations around the world. Europcar is owned by the French investment company Eurazeo.

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Europcar Revamped Its Website By Enhancing Their Location Based Pages

Europcar, the UK’s leading vehicle hire company, has announced that it has revamped its website by enhancing their location based pages throughout the site. This update will provide customers with additional information on all car and van hire locations across its 160 countries.

The new location pages have been designed to help improve customer experience for UK based Europcar customers, by providing them with additional details on the specific geographical location of Europcar rental sites as well as some up-to-date extra information regarding the local area, with this extra information provided by Europcar, customers can plan their journey more efficiently thus ensuring a relaxing and stress-free vehicle hire experience.

The new sections which have now been added to the UK site include enhancement through the use of Google Maps to help customers find the numerous car hire locations situated in cities around the UK, including the ever popular car hire London locations. As well as Google Maps, each individual page has up to date weather information for the city as well as details of any special deals for booking car hire online for each particular location.

Catriona Lougher, marketing director for Europcar, said: “The improved location pages on the Europcar website has really improved our customer’s experience. At Europcar we know that customers want as much information as possible available to them, to make their car hire experience simple and stress-free. With the inclusion of Google Maps, customers can now find out how far to travel to our locations and decide whether to take advantage of our free delivery and collection service.”

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Europcar Launched A New Service Which Makes Reserving Vehicles Easy Via Mobile Phone

With over 8 million adults in the UK accessing the internet via their mobile phone, a growth of 42% on 2008, Europcar, Europe’s leading vehicle hire company, has launched car hire booking on the go with a new mobile car hire service reservation service for online booking from any web enabled mobile phone.

An integrated search engine makes it easy to find the desired car hire location, and there is a special application for iPhone users which automatically selects the nearest station. Customers can also book additional equipment, such as satellite navigation systems and child seats, through this system. To ensure a reliable and practical service, confirmation of each reservation made by cellphone is sent immediately and free-of-charge by text message and e-mail.

Once booked, the confirmation is sent immediately by free text and email.

Available in seven languages (English, Dutch, French, German, Italian, Portuguese and Spanish) and for all Europcar vehicle hire locations around the world, the innovative service is compatible with all mobile phones that have Internet access (including Blackberries, iPhones and other smart phones).

As part of the launch, a car hire deal of a 10% discount is being offered to Europcar customers until the end of November 09. This offer applies to reservations of all passenger cars, as well as to vehicles in the “Prestige” range. Contractual conditions for business customers will be applied automatically when they enter their contract number.

“We want to stay at the cutting edge of innovation and forge close relationships with our customers,” said Guirec Grand-Clément, Global Sales and Marketing Director of Europcar International. “This new service illustrates our commitment and provides greater flexibility for the most mobile among these customers. As a result, every owner of a mobile phone with Internet access can now reserve a Europcar vehicle at any time at any location in our network around the world.”

Providing a swift and easy way to book vehicles, this latest development is a further example of Europcar’s commitment to make car hire simple, accessible and stress-free.

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Smart Customization System For Car Rental Launched at Europcar

Europcar and Accor have launched a customized car rental reservation service to facilitate their customers’ travel and lodging plans. When an Accor customer confirms a hotel reservation on www.accorhotels.com, a pre-selection of three vehicles available for rental f r o m Europcar is proposed. The selection is based on the customer’s destination, hotel and length of stay.

Accor is the first hotel group to use the new, more dynamic and efficient online reservation system developed by Europcar. Accor customers reserving a Europcar vehicle through this system qualify for exclusive discounts of up to 20% on the cost of their car rental. Members of the Accor AClub loyalty program can earn points and benefit f r o m special conditions on their vehicle rental.

“We are delighted to take our longstanding partnership with Accor on to the next level,” stated Rafael Girona, Chief Operating Officer of Europcar Groupe. “Thanks to this new service, we can provide a high-quality, intelligent and dynamic offering to meet customers’ specific needs.”

According to Pascal Mergez, Accor’s Director of Transportation Partnerships, “This new service constitutes a milestone in the partnership between Accor and Europcar. We rely on our respective strengths to offer our customers high value-added products and services that are easy to reserve.”

Accor E-Commerce Director Romain Roulleau added: “We need to constantly adapt to the needs of increasingly unpredictable customers. Cross-selling, and especially the addition of partners to the reservation channel, will help to make the accorhotels.com portal a genuine distribution platform for the sale of complementary services. Our partnerships, such as the one with Europcar, represent a means of securing the customer loyalty while generating traffic and additional revenue.”

In addition to Accor, Europcar has also forged strategic partnerships with easyJet, Europe’s leading low-cost airline, and with TUI, the world’s number one tour operator. Europcar has also established a strategic commercial alliance with Enterprise, the leading vehicle rental company in North America; together, they form the world’s largest car rental network. In addition to these flagship partnerships, Europcar has more than 80 international agreements with prominent travel industry players.

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Renault and Europcar Sign Partnership Agreement in Zero-Emission Mobility

Renault and Europcar, the Renault Group’s No.1 short-term rental partner in Europe, has announced an agreement aiming to speed up the implementation of shared innovative solutions as part of Renault’s “Zero-Emission” vehicles program. The agreement will be signed at the International Motor Show in Frankfurt on September 16.

Europe’s leading car rental company will be implementing innovative solutions as part of the “Renault Alliance electric vehicles” project. With 2,500 rental agencies in Europe, Europcar will roll out the new fleet of Renault electric vehicles, as well as the infrastructure needed to recharge batteries at rental points, starting in 2011.

Renault and Europcar want to offer their customers innovative solutions developed jointly and involving the staff and networks of both partners. Europcar is supporting Renault’s “electric vehicles” project by developing specific new short-term car rental services using Renault vehicles adapted to this form of energy.

A clean means of transportation, electric vehicles are increasingly suited to current mobility requirements and short-term rental. According to Renault research, 80% of people in Europe currently travel less than 60 kilometers per day. The two partners aim to make zero-emission vehicles available to as many people as possible, starting in 2011. The electric vehicles will be silent and environmentally friendly, with no carbon dioxide, nitrogen oxide or particle emissions.

Commenting on the agreement, Europcar Groupe Chief Executive Officer Salvatore Catania said: “To address the issue of climate change, Europcar wanted to take things further with Renault by optimizing short-term rental solutions suited to electric vehicles. We are proud to have our brand and staff involved in such a large-scale project, which is fully in line with our company’s sustainable development strategy and the goals set forth in our Environmental Charter.”

“Thanks to our ‘Zero-Emission’ mobility program, Renault will offer a broad range of zero-emission vehicles starting in 2011. For Renault, electric vehicles with zero carbon dioxide emissions constitute a real answer to current environmental concerns. We are proud that Europcar has chosen Renault as its partner for its future range of electric vehicles,” commented Uwe Hochgeschurtz, Director of Renault’s Corporate Sales Division.

This partnership reinforces Europcar’s strategy of taking a more eco friendly approach with its green car rental activities. The Company has pioneered in this area since opening a pilot rental location for electric vehicles in Paris in 1999.

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Lord Mayor Councillor John O’Hare Has Officially Opened A New Car Showroom For ACF Car Finance Limited In Walsall

The showroom was officially opened in a ribbon cutting ceremony performed by the Lord Mayor and celebrated with a Grand Open day at the location. Customers and guests attending enjoyed entertainment and refreshments, as well as being able to take advantage of the special offers available.

During the open day, Lord Mayor Councillor John O’Hare met employees of ACF Car Finance and was taken on a tour of the new, glass fronted showroom.

The purpose built showroom for the leading specialist sub-prime car dealer situated on Wolverhampton Road West, features better facilities for their Used Car Finance customers across the region.

Stuart Brotherton, Branch Manager, comments: “We’re delighted that our official opening was a success and we have already received positive feedback on our new showroom. We offer a variety of cashback and part exchange deals and with many people facing financial difficulties we hope, by offering our specialist services, to help more people from across the region to find the perfect car.”

His worshipful the Lord Mayor, Councillor John O’Hare comments: “This new showroom is proof that businesses are still expanding in Walsall despite the current financial situation and will hopefully have a positive effect on the region’s economy.”

ACF Car Finance Limited is a privately owned UK company which specialises in providing quality used cars and arranging car finance.

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APCO Easycare Celebrates 25 years!

Florida Inspection Associates wishes to congratulate partner EasyCare in reaching a significant milestone: 25 years of success. “We applaud the entire EasyCare team on this milestone. EasyCare shares our dedication to customer service. This passion along with their innovative repair coverage and other benefit programs, has helped dealers and consumers alike enhance the car purchasing process for 25 years. We are proud of all they have done for our industry,” offers Bill Schultz Sr Owner and CEO Industry leader EasyCare provides vehicle service contracts (frequently referred to as “extended warranties”) and value-added programs such as key replacement coverage and dent coverage to consumers through over 2000 dealers nationwide.

“EasyCare’s commitment to providing programs that build long-term customer loyalty makes them a tremendous asset as a partner. We look forward to partnering with them for another 25 years,” shares Bill Schultz.

Florida Inspection Associates has been providing Mechanical Inspections and Appraisals since 1987 to extended Warranty and Insurance Companies nationwide.

About EASYCARE®, an Automobile Protection Corporation brand
Founded in 1984, Automobile Protection Corporation-APCO is the leading independent provider of automotive benefits specifically created to enhance a consumer’s vehicle buying and ownership experience in ways that create long-term bonds between the consumer and their dealership.

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SWISS & Europcar Extend Their Partnership

Europcar and Swiss International Air Lines (SWISS) have announced that they have renewed their partnership agreement. The number one car rental company in Europe, and Switzerland’s national carrier have been partners since 2003.

SWISS passengers benefit from preferred rates and until October 15 they will enjoy a free upgrade when renting a vehicle online with Europcar. Booking is particularly easy, thanks to the dedicated swissdriveeuropcar.com web site with rates proposed at the end of the flight booking process available to travellers in English, German, French, Italian and Spanish.

SWISS Miles & More members automatically benefit all year long from 500 miles when renting with Europcar, and until October 15, they can double their miles when renting a car online on SWISS.com in the “luxury” category and above, for four days or more.

SWISS passengers can also take advantage of an exclusive Europcar service in Switzerland; valet parking at the airport. They have the opportunity to park their car at reserved spaces in front of the Zurich, Geneva and Basel airport terminals, and just need to hand in their car key at the Europcar counter. When they return, they will find their car waiting at the same reserved space and, if desired, refuelled and cleaned. Miles & More Frequent Traveller, Senator and HON Circle members who use this service benefit from a free car wash (valid from 24 hours and upon request). This is the fastest and most convenient way to park at the airport in Switzerland.

“SWISS is an important travel industry partner for Europcar and together we have gone from strength to strength,” commented Guirec Grand-Clement, Global Sales and Marketing Director at Europcar International. “By renewing our partnership, we can keep working together to offer ever more value and service to travellers in Switzerland and beyond.”

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Europcar, The European Leader In Car Rental, Has Been Awarded An ISO 14001 Certification For Fulfilling Its Environmental Promises

The main measures implemented by Europcar in terms of social and environmental responsibility are formally documented in its “Charter for the Environment,” which was certified by Bureau Veritas in 2008. This was the first certification of such a charter in the fields of quality, safety, health, environment and corporate social responsibility given to a company in Europe.

Europcar’s charter is founded on bold commitments in four main areas: a green car rental fleet, clean and environmentally friendly fleet maintenance, awareness-raising measures for employees and customers, and ISO 14001 certification of internal environmental management processes.

During its control audit in 2009, Bureau Veritas clearly observed the progress achieved by Europcar in respecting its commitment, regarding a “green” fleet, fleet maintenance, awareness-raising for employees and customers and internal processes. Thus, regarding its green fleet, Europcar signed a partnership agreement with Nissan to launch electric vehicles in the rental market and is developing global zero-emission mobility solutions.

Regarding fleet maintenance, Europcar has set up a recycling program for waste, fluids and wastewater f r o m all its washing stations.

In view of raising awareness among employees and customers, Europcar launched an internal competition within its employees to find the “best green idea,” recently awarding an e-Solex for an IT hardware recycling concept. For its customers, the company has set up CO2 offset and invoicing programs stating the quantity of CO2 emitted for each car and van rental

Concerning its internal processes, Europcar gained ISO 14001 certification for its internal environmental management processes in Germany during February 2009, following on f r o m Spain and Italy where it secured ISO 14001 accreditation in May 2000 and June 1999 and has just received it for the Group’s headquarters. The company aims to gain the same certification in France, the United Kingdom, Portugal and Belgium by the end of 2009. Franchisees in other countries are required to apply the same processes.

“For over 10 years, we have been offering clean vehicles and have played a pioneering role in our industry,” stated Rafael Girona, Chief Operating Officer of Europcar Groupe. “We take our sustainable development commitments and initiatives very seriously indeed. ISO 14001 certification and Bureau Veritas’s validation of the progress made reinforces our confidence that we are on the right track.”

About Europcar:
Europcar is the European leader in passenger car and light utility vehicle rentals.

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Europcar, The UK’s Leading Vehicle Hire Company, Drives Change In Customer Experience

Europcar, the UK’s leading vehicle hire company has taken a leaf from its counterparts in the airline and hotel industries to create a fresh approach to customer experience management.

Following detailed research amongst customers and analysis of the customer journey, Europcar has created what it believes is the car and van hire industry’s first Customer Experience Guide for employees. At the same time, a new, uncomplicated, step by step customer rental guide ‘Your Guide to a Smooth Journey’ has been launched for provision to every customer to ensure a simple, stress free hire experience.

The Customer Experience Guide is a new process to be adopted by all customer-facing employees across Europcar UK Group’s business, from those working at the 200 plus branches throughout the UK along to those dealing with telephone reservations and enquiries at Europcar’s contact centre. The aim is to create the best possible service to customers from the point of contact through to the end of the hire.

Catriona Lougher, Marketing Director for Europcar said: “Whilst high volume business car hire customers have always enjoyed a good level of service from vehicle hire companies, it would be fair to say the leisure customer has not traditionally received the same focus of attention.”

Europcar looked at each aspect of the customer journey in line with extensive customer research undertaken early in 2009 to create a more cohesive approach to service for both business and leisure customers. The guide maps out the different steps of the car hire experience, what customers want at each interaction and the key customer facing operational standards to be delivered.

New key fobs have also been developed for each customer-facing member of staff outlining the 6 golden rules for good customer service to ensure they understand how to deliver great customer service and to gain some consistency across the business.

Catriona Lougher concluded: “By providing customers with the consistency and clarity they demand, these initiatives will pay dividends for the business enabling Europcar to develop the products, service and experience that delivers differentiation, preference and loyalty. We’ve already launched a range of new products this year that are setting us apart from the competition, from free delivery and collection, to one way airport car hire, now we’re really demonstrating our commitment to be the first choice for car and van hire for consumers and businesses across the UK.”

About Europcar
Europcar is the European car hire leader in passenger car and light utility vehicle rentals.

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Europcar, European Car Rental Firm, Has Partnered With Fiat To Add A New Range Of Eco-Friendly Cars To Their Car Rental Fleet


The new Fiat models offered by Europcar include the eco-friendly Punto, Grand Punto, Idea, 500, Panda, Qubo and Bravo.

Speaking about Europcar’s decision to partner with Fiat, Global Marketing Director Jehan de Thè described how the company’s drive to be more eco-friendly meant that Fiat who are currently “the best-selling brand ranked by volumes-weighted average CO2 emissions” was the ideal choice for Europcar.

Greener car rental solutions have become particularly important for the Europcar Group in recent years. In 2008, Europcar became the first European car hire company to be honoured with the Green Charter, an honour bestowed by Bureau Veritas in recognition of the company’s green initiatives.

De Thè commented: “Europcar is pioneering an eco-friendly approach to car rental through a number of ground-breaking initiatives. In particular, Europcar undertakes to offer to its customers a vehicle fleet with the minimum possible impact on the environment.”

Alongside the alliance with Fiat, Europcar has taken other notable steps to reach environmentally-conscious consumers. Europcar’s website now offers customers the ability to assess and compare the average CO2 emissions for each car group within the fleet before deciding to book car hire with Europcar.

The new Fiat car rental range currently includes some of the most eco-friendly car rental options on the Europcar website. The Fiat 500 and Fiat Panda for example offer 110/km CO2 and 113/km CO2 respectively, while other models such as the Fiat Idea and Grand Punto emit less than 120g/km CO2.

As Europcar continues to take the necessary steps to improve the company’s green credentials, alliances with companies like Fiat are – according to de Thè – “strategic in achieving this”.

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Europcar Is Making Car And Van Hire Both More Accessible And More Affordable To Keep Businesses Moving During The Economic Downturn

Europcar, the UK’s leading vehicle hire company, is making car and van hire both more accessible and more affordable to keep businesses moving during the economic downturn, as SMEs focus on reducing their long term financial commitments and cutting costs.

Marketing Director of car hire firm Europcar, Catriona Lougher said: “With the future looking so uncertain, pay as you go car and van hire makes a lot of sense enabling businesses to respond quickly to opportunities without being tied into longer term contracts. We have therefore created tailored solutions suitable for occasional to more frequent users of vehicle hire. Crucially we have removed potential barriers such as credit checks and improved access to vehicles with free delivery and collection for less frequent customers to make car and van hire much more convenient.”

Small businesses needing a car or van infrequently but requiring flexible rates can now book business car hire or van hire online, via phone or from any of Europcar’s branches using a company credit card and have the vehicle delivered for free within a 10 mile radius. Customers can also pre-pay for their car or van hire, which guarantees a lower rate than paying on arrival. Businesses can also opt to take the vehicle hire on their own insurance or use Europcar’s Options+ excess waivers which include additional drivers and SatNav as part of a menu of packages, allowing them to tailor the hire to their needs.

For SMEs that may need vehicles on a more regular basis but want flexible rates, Europcar now offers Business Advantage bookable via Europcar’s 200 plus locations across the UK. This offers a discount of 15% off standard rates every time they book a car, van or prestige vehicle, plus the convenience of a free additional driver.

Businesses that require vehicles frequently but want the certainties of fixed rates are offered a Business Account with a special rate that is tailored to their needs for bookings made via Europcar’s contact centre. This means the business can budget for vehicle hire costs throughout the year and take advantage of up to 30 day credit terms, monthly invoicing, option of credit card or credit account payment, delivery available to home or business, more flexibility with out-of-hours drop off, unlimited additional drivers, reduced rates for long-term/mini lease and 24-hour RAC breakdown cover.

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Europcar Has Launched Hire Rewards To Make Vehicle Hire More Accessible And More Affordable For UK Households

Europcar, the UK’s leading vehicle hire company has launched Hire Rewards to make vehicle hire more accessible and more affordable for UK households.

Europcar launches Hire Rewards

Offering potential savings of over £200 on a week-long hire, Hire Rewards is a loyalty programme created specifically for customers hiring once or more a year to provide real cost-savings every time they hire, whatever they go for car hire, van hire or prestige car hire.

The launch of Hire Rewards comes at a time when households are looking for cost-savings as well as greener ways to travel. Many have downsized their own cars and need something bigger, smarter and more reliable for holidays and special occasions, or are looking for alternatives to ownership. Add to this the returning popularity of domestic holidays and Hire Rewards offers those travelling in the UK easy and cost-effective access to a wide range of vehicles on average just six months old, from more than 200 branches nationwide.

Customers can sign up for Hire Rewards at any Europcar location or online and enjoy the benefits instantly.

Catriona Lougher, marketing director for Europcar said: “27% of Europcar customers hire because they are worried about the reliability of their own car, 21% because their own car has broken down and 24% require a bigger vehicle. Furthermore, 23% hire because they don’t have a car. We want these customers to keep coming back to Europcar and by offering Hire Rewards they will have very good reason to. With great savings, UK-wide coverage, and a fantastic choice of vehicles, on average less than six months old, we’re making car hire cost-effective, straightforward and stress-free.”

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Europcar Smooth The Journey With New Vehicle Hire Guide

Europcar, the UK’s leading vehicle hire company has launched a new step by step guide, just ahead of the peak summer season, to be given to every customer at the outset of their vehicle hire.

Europcar Smooth The Journey With New Vehicle Hire Guide

‘Your Guide to a Smooth Journey’ offers all the key information customers need to make their car hire experience enjoyable. The guide includes tips on what to do before setting off, how to improve fuel economy, how to keep the kids happy in the car and some useful telephone numbers customers may need.

Catriona Lougher, Marketing Director for Europcar said: “This may seem a simple step to take but we have invested a lot of time and research into getting this guide exactly right for our customers. It really has been an opportunity to go back to basics, seeking the views of our customers and looking at how we can dispel some of the uncertainties and mistrust that has surrounded car hire. Your Guide to a Smooth Journey makes the process as clear as possible, so that customers enjoy a simple, straightforward hassle free vehicle hire experience.”

The guide is just one of a number of developments Europcar has launched this year to make car hire more accessible to households looking for alternatives to the family run around, or as an alternative to ownership all together. From free car hire delivery and collection through weDeliver, one way hires to and from Airports with Airport Connect and Options+ to enable customers to tailor the hire to their needs with Sat Nav, additional drivers and child seats, Europcar is focused on delivering what customers want from their vehicle hire company.

Catriona Lougher concluded: “Some customers hire from us once a year, some once a month and the reasons for hiring vary so we needed to ensure the guide would be helpful on a number of levels. However in listening to our customers there was one common theme: keep it simple. And that’s what we’ve done, not only in the creation of this guide but we’re looking at every process of the customer journey to make it as smooth as possible for our customers.”

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Europcar Is Giving Customers A £10 Voucher Towards Their Next Hire If They Bring Their Car Back With More Than A Quarter Of A Tank Of Fuel

The offer applies to customers who bought a full tank of fuel at the start of the hire, taking advantage of just one of Europcar’s car hire deals, including Europcar’s competitive rate per litre, 5p under the average high street pump price.

Europcar

“Customers have told us they like the option of buying fuel up front as it saves them the hassle of re-fuelling the vehicle at the end of the hire and also means they receive a good rate at a time when fuel costs are rising again”, said Catriona Lougher, Marketing Director of car hire firm Europcar.

“However, there are occasions when the customer has not used as much fuel as they anticipated and this can cause some dissatisfaction. As it would be difficult to calculate the exact reimbursement cost for any fuel left in the car, we have decided to offer a £10 voucher towards their next hire. This is all part of our commitment to make vehicle hire from Europcar accessible, straightforward and cost-effective for our customers.”

This new offer is being announced alongside a host of other activities by the company, including the launch of ‘Hot Summer Tweets’, the new Europcar Twitter campaign to help engage customers during the peak summer months, and a competition to win a 5 star weekend break by signing up to the Europcar newsletter.

Europcar is the European leader in passenger car and van hire. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and the Asia-Pacific region.

Europcar is the first company to win the World Travel Award for ‘the World’s Leading Green Transport Solution Company’. Today, over 99% of Europcar’s fleet is certified ‘Euro IV’ or above – the most stringent applicable European Union standards today in terms of energy consumption and emissions.

Via EPR Network
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Europcar, The Number One Car Rental Company In Europe, And easyJet, Europe’s Leading Low-Cost Airline, Has Announced The Extension Of Their Strategic Partnership Until The End Of 2011

Europcar, the number one car rental company in Europe, and easyJet, Europe’s leading low-cost airline, has announced the extension of their strategic partnership until the end of 2011. The two companies have been exclusive partners since 2003 and in that time have served more than 1.7 million joint customers.

car hire

Thanks to the partnership, easyJet customers can reserve both their flight and their rental vehicle on the easyJet.com web site in a simple and time-saving manner. Through the partnership with Europcar, easyJet customers also benefit from guaranteed Europcar car hire availability at particularly competitive rates across the latest model vehicles ensuring minimal CO2 emissions.

To celebrate the Europcar partnership’s extension, from June 15th easyJet passengers can receive exclusive car hire deals upon their arrival at the airport or at any one of Europcars 2,500 car rental agencies around Europe. Other benefits include free additional driver and upgrades through on-line booking. The offers apply to passengers for all easyJet routes and destinations around Europe and the Mediterranean region.

Commenting on the partnership extension, Europcar Groupe Chief Operating Officer Rafael Girona said, “Over the years, Europcar and easyJet have developed a mutually beneficial relationship which has brought demonstrable results and value to customers. By providing complementary services and sharing the same concern for quality service and sustainable development, our partnership contributes to customer loyalty over the long term. We look forward to further developing our relationship and to bringing even more great value and service to consumers and travellers in the years to come.”

Bill McKimm, easyJet’s head of Ancillary Revenue, said: “We are absolutely delighted to continue to be working with Europcar, Europe’s leading car rental providers, and that so many customers have chosen to book their car rental via this partnership. We know that in the current economic climate customers are not only looking for great value flights but also enjoying the extra benefits of flying with easyJet.”

In addition to direct car hire deals and the easyJet partnership, Europcar has strategic partnerships with Accor, the leading hotel group in Europe and number 3 worldwide and TUI, the world’s leading tour operator. Europcar also has a strategic car rental alliance with the North American leader, Enterprise; together Europcar and Enterprise form the world’s largest car rental network. In addition to these strategic relationships, Europcar has over 80 international rental partnership agreements with leading players in the travel industry worldwide.

About Europcar
Owned by the French investment company Eurazeo, Europcar is the European leader in both passenger car and luxury car hire in addition to providing van hire. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and Asia-Pacific. Excluding franchise operations, in 2008 Europcar signed more than 10 million rental contracts, with 8,000 employees and a fleet exceeding 225,000 vehicles. In September 2008, Europcar and U.S. market leader Enterprise Rent-A-Car joined forces in a strategic alliance to form the world’s largest car rental network, with more than 1.2 million vehicles and 13,000 locations around the world.

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Europcar, The UK’s Leading Car Hire Company, Has Announced The Launch Of Its Latest Product – Airport Connect

Lugging heavy bags across town, while worrying about whether train delays will cause missed flights, isn’t the best way for any traveller to kick-off their holiday of intended rest and relaxation. This is why Europcar has created Airport Connect to alleviate some of the stress of travelling to the airport with a convenient and comfortable car hire option that helps get holidays off to a flying start.

airportconnect

Airport Connect customers can simply hire a vehicle from their local Europcar location, leave it at the airport branch and then take the courtesy coach directly to the terminal. On the way home, the process simply works in reverse, so there is no more struggling with train connections and rushing from A to B. Furthermore, Airport Connect customers can also transfer between UK airports.

By booking a car hire deal through Europcar’s new Airport Connect, travellers can be sure that they get a vehicle that’s large enough to take all their luggage and family comfortably. Holidaymakers can slip behind the wheel of their Europcar vehicle and start their trip the way they mean to go on.

Catriona Lougher, Marketing Director for Europcar UK Group said, “The holiday experience begins the moment you set off. Cramming the family and luggage into a small car or taking heavy bags and excited children on the train is guaranteed to get a trip off to a bad start. Airport Connect from Europcar ensures travellers arrive at the airport relaxed and ready for their holiday.”

About Europcar
Europcar is the European leader in passenger car and light utility vehicle rentals. The company serves business and leisure customers throughout Europe, Africa, the Middle East, Latin America and the Asia-Pacific region. Since March 2007 with the acquisition of Vanguard EMEA, its network comprises over 5,300 rental outlets in 160 countries. Excluding franchise operations, in 2008 Europcar signed more than 10 million rental contracts, with 8,000 employees and a fleet exceeding 225,000 vehicles. In September 2008, Europcar and U.S. market leader Enterprise Rent a Car joined forces in a strategic alliance to form the world’s largest car rental and network, with more than 1.2 million vehicles and 13,000 locations around the world. In addition to providing a range of large, small economy and family cars for rental, Europcar also offers luxury car hire and van hire. The Europcar fleet has an average CO2 of 158g/km compared to the average UK car parc which has 164.9 g/km CO2.

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